This Cancellation Policy explains the conditions under which customers may cancel reservations, cancel or return beverage orders, and request refunds for purchases made through the DrinkTavlin website. Cancellation requests must be submitted using the contact details provided on our website and should include the customer's name, order or reservation details, and any other relevant information.

1. CANCELLATION OF TOUR RESERVATIONS

1.1. Cancellation by the Customer

The following terms apply to the cancellation and/or reduction of participants for any tour, workshop, or private event booked through the DrinkTavlin website.

1.1.1. Guided Tours

Cancellation made 48 (forty-eight) hours or more before the scheduled tour will entitle the customer to a full refund. Cancellations made less than 48 (forty-eight) hours before the scheduled tour are non-refundable.

1.1.2. Workshops and Extended Guided Tours

Cancellation made 72 (seventy-two) hours or more before the scheduled start time will entitle the customer to a full refund. Cancellations made less than 72 (seventy-two) hours before the scheduled start time are non-refundable.

1.1.3. Private Events

Cancellation made 7 (seven) days or more before the scheduled event will not incur any cancellation charges.

Cancellation made between 7 (seven) days and 48 (forty-eight) hours before the event will incur a cancellation fee equal to 35% of the agreed event price.

Cancellation made less than 48 (forty-eight) hours before the scheduled event will incur a cancellation fee equal to 100% of the agreed event price.

When calculating the cancellation periods set forth herein, official days of rest shall be disregarded.

1.2. Notice of Cancellation

Customers may request cancellation by contacting the Distillery using the contact details available on the website. The cancellation request should include the customer's name, order or reservation number (if applicable), and any other relevant booking information.

Where a cancellation is eligible under this Policy, any applicable refund will be processed to the original payment method, subject to any cancellation fees permitted by applicable law.

1.3. Cancellation by the Distillery

If the Distillery cancels a tour, workshop, or private event, the customer will receive a full refund of the amount paid.

2. CANCELLATION OR RETURN OF BEVERAGE ORDERS

2.1. Cancellation Before Delivery

Customers may cancel a beverage order at any time before receiving the products by submitting a written cancellation request using the contact details provided on the website.

If the cancellation request is approved before delivery, the purchase amount will be refunded to the original payment method. The Distillery may charge a cancellation fee of 5% of the purchase price or 100 NIS, whichever is lower, in accordance with applicable law.

2.2. Returns After Delivery

Customers may return beverages within 14 (fourteen) days of delivery, provided that the products remain unopened, are returned in their original packaging, and are accompanied by the purchase invoice or order confirmation.

Approved returns will be refunded to the original payment method, less any cancellation fee permitted by applicable law.

2.3. Defective Products

If a beverage is defective or does not correspond to its description, customers should contact the Distillery using the contact details available on the website so that the matter can be reviewed and resolved.

3. CONSUMER PROTECTION

All cancellations, returns, and refunds are subject to the applicable provisions of the Israeli Consumer Protection Law, 5741-1981, governing remote sales, product returns, and service cancellations.