Refund policy

WRITTEN RETURN AND REFUND POLICY

Last updated: July 30, 2026

1. Product Cancellations and Returns

Customers may cancel transactions in accordance with the Israeli Consumer Protection Law, 5741–1981, its regulations and other applicable law.

For a distance-sale transaction involving a product, a cancellation notice may generally be provided from the date of the transaction until 14 days after receipt of the product or receipt of the legally required transaction disclosure document, whichever is later, subject to applicable law and its exceptions.

Cancellation requests should be emailed to info@drinktavlin.com and include the customer’s name, order number, telephone number and reason for cancellation. Customers may also contact us at 058-719-0318.

When cancellation is not due to a defect, nonconformity, failure to deliver on time or another breach by Sly Fox Ltd.:

a. The Company may charge a cancellation fee equal to 5% of the transaction price or NIS 100, whichever is lower.

b. The customer is responsible for returning the product at the customer’s expense.

c. The product must be returned closed, complete, unused and undamaged, preferably in its original packaging.

d. An alcoholic beverage that has been opened, used or rendered unsuitable for resale cannot be returned unless the cancellation results from a defect or nonconformity.

If the cancellation results from a defect, nonconformity, failure to deliver on time or another breach by the Company, no cancellation fee will be charged, and the return will be handled in accordance with applicable law.

Refunds will be issued through the original payment method within the period prescribed by applicable law, subject to receipt of the cancellation notice and return of the product when required.

Nothing in this policy limits a consumer right that cannot lawfully be waived.

1. Workshop, Tour and Event Cancellations

A reservation for a workshop, tour, tasting or event may be canceled by emailing info@drinktavlin.com.

The request should include the participant’s name, order number, telephone number and scheduled activity date.

The transaction may be canceled within 14 days of the transaction date or receipt of the transaction disclosure document, whichever is later, provided that the cancellation notice is delivered at least 7 days that are not rest days before the scheduled activity, subject to applicable consumer-protection law.

For a cancellation made in accordance with applicable law, the Company may charge a cancellation fee equal to 5% of the transaction price or NIS 100, whichever is lower, unless otherwise required by law.

Later cancellations or failure to attend will not qualify for a refund unless the Company agrees otherwise or a refund is required by law.

Transferring a reservation to another participant or changing the activity date is subject to the Company’s prior approval and availability.

If the Company cancels an activity, the customer may choose between an alternative date and a full refund of the amount paid for the canceled activity.

Contact information:

Sly Fox Ltd. — Tavlin Distillery
Email: info@drinktavlin.com
Telephone: 058-719-0318
Address: Yahalom Street, Har Tov Industrial Area, Lot 125, Israel